Terms & Conditions

Hustle connects clients with skilled workers across South Africa. By using this platform, you agree to these Terms and Conditions. We act as a marketplace — we do not employ workers or guarantee the quality of work unless otherwise stated.

We take scams and fraud extremely seriously. Hustle is NOT responsible for any financial loss, theft, or fraud that occurs outside of our platform (e.g. cash payments, off-platform deals). However, we are committed to helping you.

We WILL:

• Investigate every reported scam within 48 hours

• Suspend or ban accounts found to be fraudulent

• Cooperate with law enforcement where applicable

• Maintain a record of all reported scammers

To protect yourself:

• Never pay workers outside the app

• Always use the escrow/wallet system for large jobs

• Never share personal banking details

• Meet workers in public or with others present

If you believe you've been scammed, report it immediately using the Report button on the worker's profile or job page.

You have the right to report any user for:

• Fraudulent or deceptive behaviour

• No-shows or abandoning a job

• Verbal abuse or threats

• Requesting payment outside the platform

• Any form of harassment

Reports are reviewed by our moderation team within 48 hours. Repeated violations result in permanent bans. False reporting is also a violation and may result in your account being suspended.

After a job is marked complete, both clients and workers may leave honest reviews. Reviews must be:

• Based on genuine experience

• Free of offensive or discriminatory language

• Submitted within 30 days of job completion

Hustle does not remove negative reviews unless they violate community guidelines. Attempting to manipulate or buy fake reviews is a ban-worthy offence. We reserve the right to remove reviews that are clearly fabricated or abusive.

Workers on Hustle agree to:

• Provide accurate information on their profile

• Only submit quotes for jobs they can genuinely fulfill

• Arrive on time or notify the client promptly if delayed

• Charge the agreed-upon price — no surprise fees

• Treat all clients with professionalism and respect

Workers who accumulate multiple negative reviews, scam reports, or no-show complaints will have their profiles suspended pending review.

Clients on Hustle agree to:

• Post accurate and honest job descriptions

• Pay the agreed amount upon completion

• Release escrow funds once the job is satisfactorily completed

• Treat workers with respect and dignity

• Not withhold payment for reasons unrelated to the work quality

Clients who abuse workers, leave false reviews, or withhold payment without cause will be investigated and may be banned.

If a dispute arises between a client and worker, both parties should first attempt to resolve it via the in-app chat. If unresolved:

1. Either party can raise a formal dispute via Settings → Contact Support

2. Our team will review all messages, photos, and evidence submitted

3. A decision will be made within 5 business days

4. Escrow funds will be held until the dispute is resolved

Hustle's decision on disputes is final within the platform. We encourage civil resolution at all times.

Hustle provides a platform to connect clients and workers. We are not liable for:

• Quality of work performed by independent workers

• Injuries or property damage during a job (workers should carry their own insurance)

• Losses arising from off-platform transactions

• Disputes that occurred entirely outside our platform

We strongly recommend using our in-app payment system for all transactions to ensure protection.

Your personal data is used only to operate the platform and improve your experience. We do not sell your data to third parties. You may request deletion of your account and data at any time by contacting support. We comply with South Africa's POPIA (Protection of Personal Information Act).

Hustle reserves the right to update these Terms at any time. Users will be notified of significant changes via in-app notifications. Continued use of the platform after changes constitutes acceptance of the new terms.